Are you planning to hire a garage door repair company? If so – you may not want to pick up the phone and just call the nearest one.
As with any repair services, it’s important to adequately vet the business you plan to work with before you pay money to hire them.
Unfortunately, despite all the legal regulations surrounding business, fraudulent companies do exist and they’re not as rare as some people seem to think. And when it comes to the overhead door industry, fraud is a real problem.
You see, there are no licensing requirements for companies who offer repair services for garage doors. That means just about anyone can call themselves a “professional garage door repair technician”, even if they have zero experience.
To make matters even worse, there are very few options for recourse if an uninsured company takes advantage of you.
So, if you want to ensure you hire only reputable technicians, keep reading to learn what questions you should ask them.
How to Find and Interview a Potential Technician
In addition to the traditional phonebook, two great options for finding technicians are simply Google search or Yelp. Write down the contact information of the first 4 or 5 websites that show up in search and begin by looking at all their reviews on a service like Yelp or Google Business.
You may also want to check the Better Business Bureau to make sure there are no complaints lodged against them.
If all the reviews look good, go ahead and give them a call.
Now remember, you’re not obligated to hire a company just because you’re calling them. You have every right to interview the company and make sure they’re a good fit. If at anytime the technician sounds impatient or makes you feel uncomfortable, that’s a good sign to look for someone else.
Once a technician has answered the phone, explain the nature of your problem and ask them for a quote and explanation of their process. A reputable company would be happy to provide you with a free estimate and basic rundown of how the repair process works. If they refuse or dodge your questions and try to pressure you into having them come out to the location for an inspection first, then they probably aren’t a good fit.
Next, you should ask about insurance and guarantees. Are their workers covered by workers compensation? Is the company bonded and insured against liability? This is important in case a mistake is made and they damage your property.
If you receive a satisfying answer to all of these questions, then you’ve likely found the perfect repair company. Give them a call back and hire them for the job!!